Terms

Terms of Service

Last updated November 13, 2026

1. Who we are

Furst Class Mail is a DBA of Hire Proximity LLC, a New York limited liability company (“Furst Class Mail,” “we,” “us”). These terms apply to everything you order from us at furstclassmail.com.

By placing an order, you agree to these terms and to our Privacy Policy. If you’re ordering for someone else, you’re agreeing on your own behalf as the buyer. We’ve tried to keep them short and plain.

2. What we make

A Furst Class Mail series is five illustrated letters, mailed over about 10 to 12 weeks, from storybook animal characters who “knew” your pet. Add-ons, like the One year later letter or the Write-back kit, are described on the order page.

• How the letters are written: each letter is drafted with the help of AI writing and illustration tools, using the details you share. A person on our team reads and approves every letter before it’s printed and mailed.
• What the stories are: the characters are fictional. Some stories in the letters are invented by the characters, built around your pet’s real personality. They are meant as gentle storytelling, not as factual accounts.
• What we can’t promise: every letter is one of a kind, so we can’t promise a letter will match your expectations exactly, or that an illustration will be a perfect likeness of your pet. If something is wrong, our Make It Right promise (section 6) covers it.

3. Placing an order

• Who can order: you must be at least 18 to place an order. We currently mail only to addresses in the United States.
• Accurate information: please make sure names, pronouns, addresses and details are right. Letters are written from what you tell us, and mistakes in what you give us aren’t covered by our Make It Right promise.
• Sensitive topics: use the “Anything we should avoid?” box to tell us what to leave out. We follow it closely, and every letter is reviewed with it in mind.
• Gift orders: when you send a series to someone else, you’re responsible for making sure it will be welcome. Recipients can ask us to stop at any time by emailing us. If they do, we’ll stop the remaining letters and refund you for the letters not yet mailed.
• Prices and payment: prices are shown in U.S. dollars and include shipping. You pay in full when you order. We may refuse or cancel an order, for example if we can’t mail to the address, and will refund you in full if we do.

4. Your stories and photos, and our characters

What you share stays yours. You keep ownership of the stories, names and photos you send us. You give us permission to use them to write, illustrate, print and mail your letters, and to keep records of your order. You confirm you have the right to share the photos you upload.

Sharing illustrations. We only share your pet’s illustration as an example on our website or social media if you tick the box that allows it when you order. We never share your stories, names or addresses. You can withdraw that permission any time by emailing us, and we’ll stop using it in new posts.

Our characters and letters. Cash and his friends, their names and artwork, and the letters and illustrations we create are owned by Furst Class Mail. The letters you receive are yours to keep, frame, share with family and post on your own social media. Please don’t sell them or use our characters commercially.

5. Delivery

• We mail letter one within 3 business days of your order, or on the weekday mail date you choose. The rest follow over about 10 to 12 weeks.
• If we can’t mail letter one on time, we’ll email you before that deadline with a new date and the choice to wait or cancel for a full refund.
• Letters travel by U.S. Mail. Once a letter is handed to the postal service, we can’t control how long it takes. Weather, holidays and postal delays can add days.
• If you move during your series, email us before the next letter mails and we’ll update the address.
• If a letter is lost or arrives damaged, our Make It Right promise covers it.

6. Our Make It Right promise

If something goes wrong on our end, we’ll fix it at no cost to you. Email us within 60 days of the date your last letter is mailed, and we will:

• Rewrite and reprint a letter that gets a name, pronoun or detail you gave us wrong, or that includes something from your “avoid” list.
• Resend a letter that is lost in the mail or arrives damaged.

This promise covers mistakes we make. It doesn’t cover details that were wrong in your order, a change of mind about the series, or the style of the writing or illustrations, since every letter is written fresh. If we can’t make it right, we’ll refund the price of that letter.

7. Cancellations and refunds

• Before letter one is mailed: a full refund.
• After letter one is mailed, before letter two: 50% of the series price.
• After letter two is mailed: no refund. The remaining letters still go out unless you ask us to stop.
• Add-ons that haven’t been delivered yet, like the One year later letter, are refunded in full if you cancel before they mail.
• There are no fees. Refunds go back to your original payment method within about 10 business days.
• To cancel, email us with your name and the pet’s name. You can also ask us for a written copy of this policy at any time.
• If a gift recipient asks us to stop, see section 3.

8. Writing back to Cash

Families, often kids, can write back using the return envelope. Here’s what happens to what they send:

• We read every reply. We don’t write individual answers, but a later letter in the same series may mention what they shared.
• Replies after the series ends: if a reply arrives after the last letter has been mailed, there’s no letter left to mention it in, so we don’t respond. It’s kept and discarded the same way as any other reply.
• We keep the original for 90 days, keep a scan with your order until the series ends, then securely discard both. We can’t return originals, so please keep a copy of anything you’d miss.
• We don’t share replies outside our team, and we never post them publicly without separate written permission from a parent or guardian.
• Children’s replies: an adult placed the order and is responsible for any child who writes back. Please don’t have children include their full name, school, phone number or other contact details. If they do, we won’t use that information in any letter, and it’s discarded along with the reply.
• Please don’t send money, valuables, original photos, or anything you need returned.

9. Not a substitute for professional support

Our letters are a keepsake and a bit of comfort. They aren’t grief counseling, therapy or medical advice, and the characters can’t respond to emergencies. If you or someone in your family is struggling, please reach out to a doctor, counselor or local support service. In the U.S., you can call or text 988 any time to reach the Suicide and Crisis Lifeline.

10. Disclaimers and limits on our liability

As is. Apart from the promises in these terms, our letters and website are provided “as is.” To the fullest extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Limit on liability. To the fullest extent the law allows, Furst Class Mail and Hire Proximity LLC will not be liable for any indirect, incidental, special, consequential or emotional-distress damages arising from our letters or services. Our total liability for any claim related to an order is limited to the amount you paid for that order.

What this doesn’t limit. Some places don’t allow these limits, so they may not apply to you. Nothing in these terms limits liability that can’t be limited by law, such as for fraud or gross negligence, or your rights under consumer protection laws.

11. Disputes, changes and contact

• Talk to us first. If something’s wrong, email us. Most problems are fixed quickly that way.
• Governing law. These terms are governed by the laws of the State of New York. Any dispute that isn’t resolved informally will be handled in the state or federal courts located in New York, unless your local consumer law gives you the right to bring it where you live.
• Changes. We may update these terms from time to time. The version in effect when you placed your order applies to that order, and the date at the top of this page shows the latest update.

Furst Class Mail, a DBA of Hire Proximity LLC
Email: edjfrankel@gmail.com

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